Shipping policy
Last updated: October 28, 2026
Where we ship
We currently ship within Canada only.
Shipping rates
Free standard shipping on orders of $99 or more (before taxes).
Orders under $99: $15 flat-rate standard shipping.
Processing and delivery times
Orders are usually processed within 1–2 business days. Standard delivery typically takes 3–5 business days after shipping. Remote areas may take longer. Orders placed on weekends or holidays are processed the next business day.
You will receive an email with tracking information once your order ships.
Free in-store pickup
Choose pickup at checkout to collect your order free from any HANK retail location. Pickup orders are usually ready within 24 hours; we will email you when your order is ready. Please bring your order confirmation and photo ID.
Pickup availability depends on store stock and is shown on each product page and at checkout. Some items may be available for pickup only.
Taxes and duties
Applicable taxes (GST/HST/PST) are calculated at checkout based on your shipping or pickup address.
Lost or damaged parcels
If your parcel arrives damaged, is lost, or tracking has not updated for several days, please contact us and we will help resolve it.
Returns
See our Return and refund policy.