Refund policy

Last updated: October 28, 2026

Returns

You may return eligible items within 30 days of delivery (online orders) or purchase (in-store orders).

Items must be unworn, unwashed and unused, with original tags attached, in their original packaging, and with proof of purchase. We may reduce your refund if an item has been worn, damaged or handled more than necessary.

Final sale

Underwear, socks, altered goods and clearance (sale) items are final sale and cannot be returned or exchanged.

How to return

In store: bring the item and your order confirmation to any HANK retail location.

By mail: request a return from your account (Orders → Request return) or email contact@hankmenswear.com. Return shipping within Canada is free – once your return is approved, we will email you a prepaid return label and instructions. Items sent back without an approved return request cannot be accepted.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged, or not what you ordered.

Exchanges

The fastest way to exchange is at any HANK retail location. For mail orders, return the original item and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may need additional time to post the refund. If you have not received your refund within 10 business days of approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the agreed timeframe.